导游人员管理实施办法
国家旅游局
中华人民共和国国家旅游局令
第15号
《导游人员管理实施办法》已经2001年12月26日国家旅游局局长办公会议讨论通过，现予以公布，自2002年1月1日起施行。
国家旅游局局长：何光暐
2002年12月27日
导游人员管理实施办法
第一章 总则
第一条 为了加强导游队伍建设，维护旅游市场秩序和旅游者的合法权益，依据《导游人员管理条例》和《旅行社管理条例》，制定本办法。
第二条 旅游行政管理部门对导游人员实行分级管理。
第三条 旅游行政管理部门对导游人员实行资格考试制度和等级考核制度。
第四条 旅游行政管理部门对导游人员实行计分管理制度和年度审核制度。
第二章 导游资格证和导游证
第五条 国家实行统一的导游人员资格考试制度。经考试合格者，方可取得导游资格证。
第六条 国务院旅游行政管理部门负责制定全国导游人员资格考试的政策、标准和对各地考试工作的监督管理。
省级旅游行政管理部门负责组织、实施本行政区域内导游人员资格考试工作。
直辖市、计划单列市、副省级城市负责本地区导游人员的考试工作。
第七条 坚持考试和培训分开、培训自愿的原则，不得强迫考生参加培训。
第八条 经考试合格的，由组织考试的旅游行政管理部门在考试结束之日起30个工作日内颁发《导游人员资格证》。
获得资格证3年未从业的，资格证自动失效。
第九条 获得导游人员资格证、并在一家旅行社或导游管理服务机构注册的，持劳动合同或导游管理服务机构登记证明材料向所在地旅游行政管理部门申请办理导游证。
所在地旅游行政管理部门是指直辖市、计划单列市、副省级旅游行政管理部门以及有相应的导游规模、有相应的导游管理服务机构、有稳定的执法队伍的地市级以上旅游行政管理部门。
第十条 取得《导游人员资格证》的人员申请办理导游证，须参加颁发导游证的旅游行政管理部门举办的岗前培训考核。
第十一条 《导游人员资格证》和导游证由国务院旅游行政管理部门统一印制，在中华人民共和国全国范围内使用。
任何单位不得另行颁发其他形式的导游证。
第三章 导游人员的计分管理
第十二条 国家对导游人员实行计分管理。
国务院旅游行政管理部门负责制定全国导游人员计分管理政策并组织实施、监督检查。
省级旅游行政管理部门负责本行政区域内导游人员计分管理的组织实施和监督检查。
所在地旅游行政管理部门在本行政区域内负责导游人员计分管理的具体执行。
第十三条 导游人员计分办法实行年度10分制。
第十四条 导游人员在导游活动中有下列情形之一的，扣除10分：
（一） 有损害国家利益和民族尊严的言行的；
（二） 诱导或安排旅游者参加黄、赌、毒活动项目的；
（三） 有殴打或谩骂旅游者行为的；
（四） 欺骗、胁迫旅游者消费的；
（五） 未通过年审继续从事导游业务的；
（六） 因自身原因造成旅游团重大危害和损失的。
第十五条 导游人员在导游活动中有下列情形之一的，扣除8分：
（一） 拒绝、逃避检查，或者欺骗检查人员的；
（二） 擅自增加或者减少旅游项目的；
（三） 擅自终止导游活动的；
（四） 讲解中掺杂庸俗、下流、迷信内容的；
（五） 未经旅行社委派私自承揽或者以其他任何方式直接承揽导游业务的。
第十六条 导游人员在导游活动中有下列情形之一的，扣除6分：
（一） 向旅游者兜售物品或购买旅游者物品的；
（二） 以明示或者暗示的方式向旅游者索要小费的；
（三） 因自身原因漏接漏送或误接误送旅游团的；
（四） 讲解质量差或不讲解的；
（五） 私自转借导游证供他人使用的；
（六） 发生重大安全事故不积极配合有关部门救助的。
第十七条 导游人员在导游活动中有下列情形之一的，扣除4分：
（一） 私自带人随团游览的；
（二） 无故不随团活动的；
（三） 在导游活动中未佩带导游证或未携带计分卡；
（四） 不尊重旅游者宗教信仰和民族风俗。
第十八条 导游人员在导游活动中有下列情形之一的，扣除2分：
（一） 未按规定时间到岗的；
（二） 10人以上团队未打接待社社旗的；
（三） 未携带正规接待计划；
（四） 接站未出示旅行社标识的；
（五） 仪表、着装不整洁的；
（六） 讲解中吸烟、吃东西的。
第十九条 导游人员10分分值被扣完后，由最后扣分的旅游行政执法单位暂时保留其导游证，并出具保留导游证证明，并于10日内通报导游人员所在地旅游行政管理部门和登记注册单位。正在带团过程中的导游人员，可持旅游执法单位出具的保留证明完成团队剩余行程。
第二十条 对导游人员的违法、违规行为除扣减其相应分值外，依法应予处罚的，依据有关法律给予处罚。
导游人员通过年审后,年审单位应核消其遗留分值,重新输入初始分值。
第二十一条 旅游行政执法人员玩忽职守、不按照规定随意进行扣分或处罚的，由上级旅游行政管理部门提出批评和通报，本级旅游行政管理部门给予行政处分。
第四章 导游人员的年审管理
第二十二条 国家对导游人员实行年度审核制度。导游人员必须参加年审。
国务院旅游行政管理部门负责制定全国导游人员年审工作政策，组织实施并监督检查。
省级旅游行政管理部门负责组织、指导本行政区域内导游人员年审工作并监督检查。
所在地旅游行政管理部门具体负责组织实施对导游人员的年审工作。
第二十三条 年审以考评为主，考评的内容应包括：当年从事导游业务情况、扣分情况、接受行政处罚情况、游客反映情况等。考评等级为通过年审、暂缓通过年审和不予通过年审三种。
第二十四条 一次扣分达到10分，不予通过年审。
累计扣分达到10分的，暂缓通过年审。
一次被扣8分的，全行业通报。
一次被扣6分的，警告批评。
暂缓通过年审的，通过培训和整改后，方可重新上岗。
第二十五条 导游人员必须参加所在地旅游行政管理部门举办的年审培训。培训时间应根据导游业务需要灵活安排。每年累计培训时间不得少于56小时。 第二十六条 旅行社或导游管理服务机构应为注册的导游人员建立档案，对导游人员进行工作培训和指导，建立对导游人员工作情况的检查、考核和奖惩的内部管理机制，接受并处理对导游人员的投诉，负责对导游人员年审的初评。
第五章 导游人员的等级考核
第二十七条 国家对导游人员实行等级考核制度。导游人员分为初级、中级、高级、特级四个等级。
第二十八条 初级导游和中级导游考核由省级旅游行政管理部门或其委托的地市级旅游行政管理部门组织评定；高级导游和特级导游由国务院旅游行政管理部门组织评定。
第二十九条 由省部级以上单位组织导游评比或竞赛获得最佳称号的导游人员，报国务院旅游行政管理部门批准后，可晋升一级导游等级。
导游等级评定标准和办法由国务院旅游行政管理部门另行制定。
第六章 附则
第三十条 本办法自2002年1月1日起施行。
第三十一条 本办法由国家旅游局负责解释。
进出口商品报验的规定(附英文)
国家商检局
进出口商品报验的规定(附英文)
1989年9月1日，国家商检局
前言
为了加强进出口商品报验管理工作，根据《中华人民共和国进出口商品检验法》的有关条款，特制定本规定。
第一条 报验单位
一、有进出口经营权的国内企业；
二、进口商品收货人或其代理人；
三、出口商品生产企业；
四、对外贸易关系人；
五、中外合资、中外合作和外商独资企业；
六、国外企业、商社常驻中国代表机构等。
第二条 报验范围
一、《种类表》内的进出口商品；
二、出口食品卫生检验和检疫，以及出口动物产品的检疫；
三、出口危险品包装容器的性能鉴定和使用鉴定；
四、装运出口易腐烂变质食品的船舱，集装箱等；
五、其它法律或者行政法规规定必须经商检机构检验的进出口商品；
六、我国与进口国主管部门协定必须凭我国商检机构证书方准进口的商品；
七、对外贸易合同、信用证规定由商检机构检验出证的商品；
八、对外贸易关系人申请的鉴定业务；
九、委托检验业务。
有下列情况之一者，商检机构一般不予受理报验：
一、应施检验的出口商品，未经检验已装运出口的；
二、按分工规定，不属商检工作范围的。
第三条 报验时必须提供的单证
一、进口商品报验时，报验人应提供外贸合同、国外发票、提单、装箱单和进口货物到货通知单等有关单证；
申请进口商品品质检验的还应提供国外品质证书，使用说明及有关标准和技术资料，凭样成交的，须加附成交样品；
申请残损鉴定的还应提供理货残损单、铁路商务记录、空运事故记录或海事报告等证明货损情况的有关单证；
申请重（数）量鉴定的还应提供重量明细单，理货清单等；
进口商品经收、用货部门验收或其他单位检验的，应加附有关验收记录，重量明细单或检验结果报告单等；
二、出口商品报验时，报验人应提供外贸合同（确认书），信用证以及有关单证函电等。凭样成交的应提供买卖双方确认的样品。申请预验的商品，应提供必要的检验依据。
经本地区预验的商品需在本地区换证出口时，应加附由该局签发的预验结果单；
经其他商检机构检验的商品，必须加附发运地商检机构签发的“出口商品检验换证凭单”正本。
凡必须向商检机构办理卫生注册及出口质量许可证的商品，必须交附商检机构签发的卫生注册证书、厂检合格单或出口质量许可证。 冷冻、水产、畜产品和罐头食品等须办理卫生证时，必须交附商检机构签发的卫生注册证书及厂检合格单。
三、申请鉴定业务的报验
对外贸易关系人申请的鉴定业务，根据鉴定工作需要应附交有关合同、国外发票、提单（运单）、商务记录、重量明细单，拟装货物清单、舱单、配载图、船方函电或书面说明，海事报告或其它有关证明。
四、申请危险品包装检验的报验
（一）申请危险品包装性能鉴定时，申请人须提供有关产品标准和工艺规程等有关资料；
（二）申请危险品包装使用鉴定时，申请人须提供包装性能鉴定报告及有关单证。
五、申请委托检验的报验
（一）申请人应提交检验样品、列明检验要求，必要时提供有关检验标准或检验方法；
（二）国外委托人委托检验和鉴定业务时，应提供有关函电或资料。
第四条 报验时限和地点
必须经商检机构检验的进口商品到货后，由收货单位或代理接运单位凭《进口货物到货通知单》或其它有关单证向到货口岸或到达站商检机构办理进口商品登记；
《种类表》内的进口商品以及须商检机构检验出证对外索赔的《种类表》外的进口商品，收用货部门或代理人均应在索赔有效期前不少于三分之一的时间内向货物目的地商检机构报验，如索赔期已近，来不及完成检验出证者，报验人须预先向国外办理延长索赔手续；
进口商品的残损检验应在口岸报验；
大宗散装进口商品鉴重一般应在口岸报验；
一批到货分拨数地的进口商品，收货部门或代理人应报请口岸商检机构检验出证，因故不能在口岸进行整批检验的，应申请办理易地检验手续。
出口商品最迟应于报关或装运出口前十天报验，对个别检验周期较长的商品，应留有相应扦样、检验等方面的时间。
第五条 报验要求
一、报验人必须按规定认真填写要求报验的检验申请单，每份申请单只限填报一批商品，做到书写工整，字迹清楚，不得随意涂改，项目填写齐全，译文准确，中英文内容一致，加盖报验单位公章；
二、报验人对所需检验证书的内容如有特殊要求的应预先在检验申请单上申明；
三、申请报验时应按规定缴纳检验费；
四、报验人应预先约定抽样检验、鉴定的时间提供进行抽样和检验鉴定等必要的工作条件；
五、已报验的出口商品，如国外开来信用证修改函时，凡涉及与商检有关的条款，报验单位须及时将修改函送商检机构，办理更改手续；
六、报验人如因特殊原因需撤销报验时，经书面申明原因后，可办理撤销；
七、报验人领取证书时应如实签署姓名和领证时间。对证书应妥善保管，不得丢失。各类证书应各按其特定的范围使用，不得混用。
第六条 证单的更改
一、商检机构签发的各种证单，报验人有正当理由需要更改或者增减内容时，必须向原签证的商检机构申请，并随附原签发的全部证单，经审核同意后，由原商检机构予以更改或者换发有关证单；
二、内地商检机构签发的证书，如发现问题，属于检验项目内容的更改和补充，应由报验人与原签证商检机构联系处理；
三、报验人须严格遵守商检法和有关行政法规的规定，对商检证单不得擅自涂改、伪造、变造和非法转让。
第七条 出运限期
经商检机构检验合格发给检验证书或者放行单的出口商品，一般应在证单签发之日起两个月内装运出口，鲜活类出口商品应当在两周内装运出口。超过上述期限的应向商检机构重新报验，并交回原签发的所有检验证书和放行单。
第八条
第八条 本规定由国家商检局负责解释。
第九条
第九条 本规定自公布之日起实施。
PROVISIONS ON THE APPLICATION FOR INSPECTION OF IMPORT AND EXPORTCOMMODITIES
(Promulgated by the State Administration of Import and Export Com-modity Inspection on August 21, 1989)
Whole Doc.
With a view to strengthening the administrative work of application
for inspection of import and export commodities, these provisions are
formulated in accordance with the relevant articles of the Law of the
People's Republic of China on Import and Export Commodity Inspection.
Article 1 Application Units
(1) Domestic enterprises authorized to engage in import and export
business;
(2) Receivers (consignee) of import commodities or their agents;
(3) Manufacturers producing export commodities;
(4) Parties involved in foreign trade;
(5) Chinese-foreign equity joint ventures, Chinese-foreign
contractual joint ventures and wholly foreign-owned enterprises;
(6) Representative offices of foreign enterprises and trade
corporations in China.
Article 2 Scope of Application for Inspection
(1) Import and export commodities included in the List of
Commodities;
(2) Sanitary inspection and quarantine of export food and quarantine
of export animal products;
(3) Performance testing and usage testing of packagings (pressure
vessels or containers) for dangerous export goods;
(4) Vessels and containers used for carrying export perishable food;
(5) Import and export commodities subject to inspection by the
commodity inspe ction authorities under other laws or administrative rules
and regulations;
(6) Commodities which can be permitted for import must be subject to
the certificates issued by the commodity inspection authorities in
accordance with the agreement between the competent departments of China
and those of the importing countries;
(7) Commodities subject to inspection and certification by the
commodity inspection authorities as specified in the foreign trade
contracts or letter of credits;
(8) Superintending and surveying services upon application by the
parties involved in foreign trade;
(9) Inspection services upon entrustment.
The commodity inspection authorities will not accept the application
for inspection, if there is any one of the following conditions:
(1) Export commodities subject to inspection have been shipped out
without inspection;
(2) Commodities do not belong to the scope of commodity inspection in
accordance with the division of work.
Article 3 Documents / Certificates Required for Application for Inspection
(1) The applicants when applying for inspection of import
commodities, shall submit the foreign trade contracts, foreign invoices,
bill of lading, packing list and the Notice for Arrival of Imported Goods;
Those applying for quality inspection of import commodities shall
submit the quality certificates of foreign countries, instruments of usage
relative standards and technical materials. If the contract is concluded
based on samples, the transaction samples must be attached accordingly;
Those who applying for survey on damage goods shall submit the
relative documents/certificates, such as tallying sheet of damage goods,
the railway commercial records, the air accident records or the marine
reports;
Those who applying for weight (quantity) survey shall submit the
description of weight and tallying sheet, etc.;
Import commodities subject to inspection and receipt by the receivers
and end-users, or subject to inspection by other units, are required to be
attached with the inspection and receipt records, weight description and
report of inspection findings.
(2) The applicants when applying for inspection of export commodities
shall submit foreign trade contracts, (confirmation letters), L/C and
relative documents/certificates and letters. If the contract is concluded
based on samples, the samples confirmed by two parties are required to be
attached. Those who apply for preliminary inspection of export commodities
shall submit the necessary inspection basis.
If the commodities subject to preliminary inspection are to be
exported against the inspection certificates issued by the local commodity
inspection authorities the preliminary inspection results shall be
attached.
Commodities subject to inspection by the other commodity inspection
authorities must be attached with the original copy of "List of Exchanging
Inspection Certificates of Export Commodities".
Any commodities which must make sanitary registration and export
quality license with the commodity inspection authorities shall be
attached with the sanitary registration certificates issued by the
commodity inspection authorities, the qualified inspection report issued
by the factory or the export quality license.
If frozen, aquatic, animal products and canned food are required to
go through formalities for sanitary registration certificates, the
sanitary registration certificates issued by the commodity inspection
authorities and the qualified inspection report issued by the factory must
be presented to the commodity inspection authorities.
(3) Application for inspection of superintending and surveying
services The pa rties involved in foreign trade when applying for
superintending and surveying services shall submit the relevant contracts,
foreign invoices, bill of lading (transport bill of lading), commercial
records, weight descriptions, cargo manifests, storage plan, letters by
shippers or writing instruments, marine reports or other relative
certificates.
(4) Application for inspection of packaging inspection of dangerous
goods
((1)) The applicants when applying for testing on performance of
packagings of dangerous goods must submit the relevant documents such as
standards for products and processing specifications, etc.;
((2)) The applicants when applying for testing on usage of packagings
of dangerous goods must submit the performance testing report and the
relative documents and certificates.
(5) Application for inspection of entrustment inspection
((1)) The applicants shall submit the samples for inspection and
state the inspection requirements, and if necessary shall submit the
relevant standard for inspection or inspection methods;
((2)) Foreign parties when applying for entrustment inspection and
surveying services shall submit the relevant letters and materials.
Article 4 Time-limit and Place of Application for Inspection
After arrival of the import commodities which are subject to
inspection by the commodity inspection authorities, the receivers or the
forwarding agents shall make registration for import commodities with the
commodity inspection authorities located at the arrival port or the
station of arrival against the "Notice of Arrival of Imported Goods" or
other relative documents/certificates;
For import commodities which are included in the List of Commodities
and for import commodities which are not included in the List of
Commodities, but subject to inspection certificates issued by the
commodity inspection authorities, against which claim may be claimed, the
receivers and end-users or their agents shall apply for inspection to the
commodity inspection authorities located at the destination of goods
within the time-limit at least before 1/3 valid period for claim. If the
valid period for claim is limited to accomplish the inspection procedures
for issuing certificates the applicants must make an application for
extension of the claim period with the foreign parties in advance;
Application for inspection of damage survey on damaged import
commodities are in general made at the arrival port;
Application for inspection of weight survey on large quantity of
import commodities in bulk are in general made at the arrival port;
For a batch of import commodities which will be distributed to
several places, the receivers or their agents shall apply to the commodity
inspection authorities located at the port for inspection and issuance of
certificates. Those which can not be inspected at the port by batches due
to some certain reasons shall apply for inspection at another place.
For export commodities, application for inspection shall be made at
least 10 days before declaration to the Customs or before shipment. For
some special export commodities which need longer time for inspection,
appropriate time shall be kept for sampling and inspection.
Article 5 Requirements of Application for Inspection
(1) The applicants must fill in the application in accordance with
the requirements. Being of clear writing, accurate, complete in filled
items, and identical Chinese and English version, and with stamps of the
application units, one copy of the application is only to refer to one
batch on commodities. No change or alternation of the contents of the
application can be made;
(2) If the applicants, have some special requirements about the
contents of the inspection certificate, they shall make a statement on the
application of inspection in advance;
(3) The applicants when applying for inspection shall pay the
inspection fee in accordance with the provisions;
(4) The applicants shall arrange the time for sampling inspection
procedures, and testing and provide the necessary working conditions for
sampling, inspection and testing.
(5) For export commodities which have completed the application
procedures for inspection, if the L/C is required to be revised by foreign
letters, which refers to some commodity inspection clauses, the applicants
must present the revised letter to the commodity inspection authorities
and go through the formalities for modifying the clauses related.
(6) The applicants when withdrawing the application for inspection
due to some special reasons, shall proceed with the cancellation of
application for inspection by making a written statement.
(7) The applicants, what taking the inspection certificates shall
sign their accurate names and time, and keep the certificate in a proper
way. The various kinds of certificates shall be used in accordance with
their special requirements and will not be mixed up for use.
Article 6 Modification of Certificates and Documents
(1) The applicants when deemed necessary, have reasonable reasons to
require t o modify or add/remit the contents of the various kinds
certificates and documents issued by the commodity inspection authorities,
they must make an application to the original commodity inspection
authority which issued the certificates and present all the certificates
and documents originally issued. Subject to examination and approval, the
relevant certificates documents may be modified or reissued by the
original commodity inspection authority.
(2) If the inspection certificates issued by the inland commodity
inspection authorities are found some problems which refer to the
modification and the contents of inspection items, the applicants shall
contact with the original commodity inspection authority which issued the
inspection certificate to deal with the relative matters.
(3) The applicants must strictly abide by the Law of the People's
Republic of China on Import and Export Commodity Inspection and the
relevant administrative laws, rules and regulations, no commodity
inspection certificates can be allowed purposely to be altered, falsified,
remade and illegally assigned.
Article 7 The Time-limit for Shipment
The export commodities subject to inspection by the commodity
inspection authorities which have been issued the inspection certificate
or releasing notices shall be in general shipped out within 2 months since
the date of issuing the certificates or documents, while the fresh and
live commodities shall be shipped out within two weeks. If the export
commodities are not shipped out within the above- mentioned time-limit,
the application for reinspection must be made with the commodity
inspection authorities, and all inspection certificates and releasing
notices issued originally must be returned respectively.
Article 8
The right of interpreting these Provisions resides in the State
Administration of Import and Export Commodity Inspection.
Article 9
These Provisions shall go into effect on the date of their
promulgation.
